Email Communications
What We Collect
If you send an email to Dallas County Health & Human Services ("DCHHS") through this website, we collect your email address and the contents of your message. This may include not only text, but also any audio, video, image, or other file formats you attach or send.
How We Use It
We use your email address and message content to:
- Respond to your inquiry
- Address the issue or request you've identified
- Improve this website and our services
- Forward your message to another agency or department when appropriate for handling your request
We do not collect your email address for commercial marketing purposes, and we do not sell or share your email address with third parties for commercial marketing.
Opting Out of Marketing Emails
You may unsubscribe from our marketing email list at any time by:
- Clicking the "unsubscribe" link included in our marketing emails, or
- Contacting us directly using the information at the bottom of this page
Opting out of marketing emails will not affect service-related communications. We may still email you for non-marketing purposes, such as administering your account, responding to a request you've submitted, or fulfilling other operational needs.
SMS / Text Message Program
By opting in to receive text messages from Dallas County Health & Human Services, you agree to the following terms:
1. Privacy
Your mobile number will not be shared or used for any purpose other than delivering the updates associated with the specific program or client you signed up for.
2. Cost
DCHHS does not charge you to receive text messages. However, standard message and data rates from your wireless carrier may apply. Contact your carrier for details on your plan's messaging costs.
3. Message Frequency
Message frequency varies depending on the program and any updates issued.
4. How to Opt Out
Reply STOP at any time to a text message to discontinue the service. You will receive a confirmation text, and no further messages will be sent unless you opt back in.
5. How to Get Help
Reply HELP to any text message for assistance, or contact us using the information at the bottom of this page.
6. Carrier Disclaimer
Most wireless carriers support text messaging, but availability is not guaranteed on all networks or devices. Dallas County is not liable for delayed or undelivered messages.